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FAQ

Welcome to the AJB Couriers FAQ page!

We understand that shipping and logistics can be complex, which is why we’ve compiled a list of frequently asked questions to help you navigate our services with ease. Whether you’re a first-time customer or a regular user of our courier services, this page aims to provide answers to common questions about our company, services, and policies.

If you can’t find the information you’re looking for, please don’t hesitate to contact us directly. Our team is always ready to assist you with any queries you may have.

How do I book a courier service with your company?

You can book our courier service online through our website or by calling our team.

What is your coverage area for delivery?

We offer nationwide delivery across the UK.

How much does your courier service cost?

Our pricing depends on the type of service, distance and size and weight of your goods. Please fill out our quote form or contact our team for a quote.

Do you offer any special services for fragile or delicate items?

Yes, we offer 2 man teams and/or can use blankets and strap for fragile or delicate items to ensure safe and secure delivery.

How do I pay for your courier service?

You can pay for our courier by credit card or debit card or by BACS.

How can I track my consignment after it's been collected?

If requested, we provide a tracking number and link to track your driver in real-time through our website.

What's the maximum size and weight of items you can deliver?

We have a wide range of vehicles to suit your needs. Please check our vehicles page on our website or contact our team for more details.

Can I change the delivery address after the driver has collected?

It may be possible to change the delivery address if the driver has not yet delivered, however there may be an additional charge. Please contact our team for assistance.

Do you offer same-day pickup and delivery services?

Yes, we offer same-day collection and delivery services. Please check our services page on our website for more details.

What's your policy for hazardous or restricted items?

We can deliver some hazardous items but it requires a ADR trained driver, so please inform our team at the time of booking.

Can I schedule a pickup at a specific time?

Yes, we offer scheduled collection services at a specific time or within a time window.

Prepared For Anything, Anytime

Prepared For Anything, Anytime

Our range of vehicle includes motorbikes and small, medium, and large vans. Need something larger, just let us know! Whatever you need moving, we've ready to move it, when you need us. We work around the clock 24/7 to ensure you never have to worry!

Dedicated Same Day Drivers

Dedicated Same Day Drivers

Our drivers are dedicated to you with our aim to collect within 60 minutes of booking and deliver direct meaning no un-necessary stops with just your goods on board. You can rest assured that your delivery will be delivered safely, securely, and right on time.

Tailored Solutions

Tailored Solutions

We are ready to help you with our trusted logistics services in UK. We will work with you to find the best solution to all of your logistical needs. Whether it's a one of job or a regular booking we will do what's best for you.
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