AJB Couriers Ltd. Privacy Notice 23/02/2024

This privacy notice is provided to demonstrate our transparency by informing you about how and why your personal data is used and to ensure that you are aware of your rights under data protection legislation. 

The Company
We are AJB Couriers Ltd. and we are the Data Controller. Our address is 71-75 Shelton Street, Covent Garden, London, England, WC2H 9JQ. We can also be contacted at privacy@ajbcouriers.co.uk and on 0333 4046 777.

The purpose for processing your data and our basis for doing so.
We process your personal data for the purpose of managing our contracts, communicating with our customers and marketing our services. We collect personal data either through our web based booking system, directly by email or telephone or through social media enquiries.

We provide courier services on a business to business basis and on a direct to consumer basis. When a booking is made, we process the full name, email address and phone number of the customer. We will also collect the job title, company phone number and any generic email address for B2B customers. We will also collect the delivery address, recipient’s contact details and name.

Our legal basis for processing personal data of our individual consumer customers is Article 6.1.b UK GDPR – ‘the pursuance of a contract’. The legal basis we use to provide services to corporate customers is Article 6.1.f UK GDPR – ‘legitimate interest’ as we have a legitimate interest is providing first class services to other businesses.

If you fail to provide your data for processing, we will not be able to provide our services to you.

For marketing purposes, we process your personal data to send you our newsletter. We do this based on Article 6.1.a UK GDPR – consent which you provide when signing up to our newsletter through our website. You are free to withdraw your consent at any time by contacting us. We will send our newsletter to our business to business contacts using the legal basis of Article 6.1.f UK GDPR – ‘legitimate interest’ as we have a legitimate interest in marketing our services and offers to existing clients.

Our website uses cookies for which a visitor is required to provide consent to place. The personal data obtained from these non-essential cookies is processed under Article 6.1.a UK GDPR – ‘consent’. You are free to revoke this consent at any time. Cookies that provide store consent preferences are placed under Article 6.1.c UK GDPR – ‘legal obligation’

Recipients of your data
As a general principle, we will not transfer your personal data to other recipients without your permission. There are some exceptions to this: 

• It is possible, that we might be obliged to disclose personal information in response to a court order or other lawful obligation.
• We will share limited personal data with our accountants.
• We may share your data as part of a sale, transfer, or merge part of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them.

Data processed by third parties on our behalf. 
We use the services of other organisations in the processing of personal data. We use cloud-based email and document storage, web hosts and video conference platforms. Our website processes limited personal data through our newsletter sign up form. We will share personal data with sub-contractors who provide delivery services on our behalf and we use third party cloud based delivery booking systems for this purpose.

Transferring your data outside of the UK
 Personal data is transferred to the EU based on the UK / EU Adequacy decision. We also transfer personal data to the USA based on the UK extension to the EU-US Data Privacy Framework.

Retention periods 
We will retain your data only for the time we require it for the purposes stated and / or where we have a legal obligation or other legitimate purpose. We will retain personal data obtained through our booking process for a period of 7 years.

Automated decision making
We do not undertake any automated decision making.

Your rights 

The UK GDPR provides you with several rights in relation to the data of your we process. The rights relevant to our activities are:

• You have the right to get access to and copies of your personal data.
• You can ask us to rectify any inaccurate information we may be holding. 
• You can request we restrict our processing of your data.
• You can ask us to erase your personal data if it is no longer required for the purpose we collected it or have no legal obligation to retain it.
• You have the right to object to processing we undertake under a legitimate interest basis.

If you want to exercise any of these rights, please contact us using the above contact details.  

You also have the right to lodge a complaint about our processing with a supervisory authority — the UK’s Information Commissioner’s Office. 

The Information Commissioner’s Office
Wycliffe House, Water Lane,
Wilmslow,
Cheshire SK9 5AF.
Helpline number: 0303 123 1113