AJB Couriers LTD Privacy Policy 01/01/2023


This Policy applies as between you, the User of this Web Site and AJB Couriers LTD (a  company registered in England & Wales under number 12587113 with its registered office at  71-75 Shelton Street, Covent Garden, London, England, WC2H 9JQ and our VAT number is  348 1012 27.) the owner and provider of this Web Site. This Policy applies to our use of any  and all Data collected by us in relation to your use of the Web Site and any Services or Systems  therein. 

  1. Important information  

1.1 Our website is not intended for children and we do not knowingly collect data  relating to children. 

1.2 This Privacy Policy supplements the other policies (including our terms of use) and is  not intended to override them.  

1.3 AJB Couriers LTD is the controller and responsible for your personal data. 

1.4 To assist you further in understanding this Privacy Policy, we have set out in Part 5  of Schedule 1 a glossary of terms used, examples of types of personal data we  collect, how we use it, the lawful basis for processing such data and further details of  your rights.  

1.5 We have appointed a data privacy manager (DPM). If you have any questions about  this Privacy Policy, including any requests to exercise your legal rights, please  contact our DPM in writing, either: 

1.6 By email to: privacy@ajbcouriers.co.uk 

1.7 By post to: AJB Couriers LTD, 71-75 Shelton Street, London, WC2H 9JQ 

1.8 You have the right to make a complaint at any time to the ICO (www.ico.org.uk). We  would, however, appreciate the chance to deal with your concerns before you  approach the ICO so please contact us in the first instance.  

1.9 It is important that the data we hold about you is accurate and current, therefore  please keep us informed of any changes to your personal data. 

1.10 Our website may include links to third-party websites, plug-ins and applications. By  clicking on these links or enabling connections you may be allowing third parties to  collect or share your personal data. We have no control these third-party websites,  plug in or applications and are not responsible for their privacy policies, therefore you  should also read their privacy policy to understand what personal data they collect  about you and how they use it. 

  1. The data we collect about you 

2.1 We may collect, use, store and transfer the types of personal data about you listed  in Part 1 of Schedule 1. 

2.2 We also collect, use and share aggregated data. However, if we combine aggregated  data with your personal data so that it can directly or indirectly identify you, we  treat this as your personal data.

2.3 We do not collect any special categories of personal data. 

2.4 If we are required by law, or under the terms of a contract we have with you, to collect  your personal data and you fail to provide it, we may not be able to enter into perform  the contract with you and, we may have to cancel a product or service. We will notify  you of this at the relevant time.  

  1. How personal data is collected 

We collect personal data in the following ways: 



You may provide personal data when you complete online forms,  request products/services, subscribe to our services, create a  user account or otherwise or correspond with us (by post, phone  or email).



We automatically collect personal data (technical and usage)  when you browse or interact with our website, by using cookies,  server logs and other similar technologies. We may also receive  technical data about you if you visit other websites which use our  cookies.




We may collect personal data from publicly availably sources,  such as Companies House and the Electoral Roll based in the  EU.

third parties 

We may receive personal data from analytics providers based  outside the EU (such as Google) or from our suppliers such as  payment providers, delivery services, website support and  maintenance providers.

  1. How we use your personal data 

We will only use your personal data when the law allows us to. Most commonly, we  will use your personal data: 

4.1 To perform the contract, we are to enter into or have entered into with you; 4.2 To comply with a legal obligation; and  

4.3 Where it is necessary to carry out our legitimate interests (or those of a third party)  and your interests and fundamental rights do not override those interests. 

4.4 Part 2 of Schedule 1 sets out the lawful basis we will rely on to process your  personal data. 

4.5 We do generally only rely on consent as a legal basis for processing your personal  data to send email and SMS marketing communications and you have the right to  withdraw your consent at any time by contacting us. Please note that we may process  your personal data for more than one lawful ground depending on the specific  purpose for which we are using your information. 

4.6 We may analyse your personal data to form a view on what products and or services  we think may be of interest to you. You will only receive marketing communications  from us, if you have requested information from us or purchased services from us, if  you consent to marketing at the time we collect your personal data and you have not subsequently opted out or withdrawn your consent or if we have another basis to  send you the marketing communications. 

4.7 We will not share your personal data with third parties for their marketing purposes. 

4.8 You can opt out of email marketing by clicking the unsubscribe button within the  marketing email. You can also withdraw your consent to marketing at any time by  contacting our DPM.  

4.9 Even if you opt out of receiving marketing, we may still use your personal data for  other purposes provided we have a lawful basis to do so. 

4.10 We will only use your personal data for the purpose that we originally collected it for,  unless we reasonably consider that we need to use it for another reason and that  reason is compatible with the original purpose. 

4.11 If we need to use your personal data for an unrelated purpose, we will notify you and  we will explain the legal basis which allows us to use your personal data in this  manner. 

4.12 We may process your personal data (without your knowledge or consent) where this  is required or permitted by law. 

  1. Disclosure of your personal data 

5.1 We may have to share your personal data with third parties further details of which  are set out in Part 4 of Schedule 1. We require all third parties to respect the security  of your personal data and to treat it in accordance with the law. We do not allow our  third-party service providers to use your personal data for their own purposes. They  can only process your personal data for specified purposes and in accordance with  our instructions. 

  1. International transfers 

6.1 We will not transfer your personal data outside the European Economic Area (EEA).] 

  1. Data security 

7.1 We have put in place appropriate security measures to prevent your personal data  from being accidentally lost, used or accessed in an unauthorised way, altered or  disclosed. We also limit access to your personal data to those employees, agents,  contractors and other third parties who have a business need to know and they can  only process your personal data on our instructions and will be subject to a duty of  confidentiality.  

7.2 We have procedures in place to deal with any suspected personal data breach and  will notify you and any applicable regulator of a breach where we are legally required  to do so. 

  1. Data retention 

8.1 We will only retain your personal data for as long as necessary to fulfil the purposes  we collected it for, including for the purposes of satisfying any legal, accounting, or  reporting requirements.  

8.2 Details of retention periods for different aspects of your personal data are available in our retention policy which you can request from us. However, we are legally required  to keep basic information about our customers (including contact, identity, financial  and transaction data) for six years after they cease being customers, for tax purposes. 

8.3 We may also anonymise your personal data (so that it can no longer be associated  with you) for research or statistical purposes. We can use anonymised information  indefinitely without further notice to you.  

  1. Your legal rights 

9.1 You have certain rights in certain circumstances under data protection law. These are  set out in full in Part 3 of Schedule 1. If you wish to exercise any of your rights, please  contact our DPM. 

9.2 You will not have to pay a fee to exercise any of your rights. However, if your request  is clearly unfounded, repetitive or excessive, we may charge a reasonable fee for this  information or refuse to comply with your request. 

9.3 We may request specific information from you to help us confirm your identity when  you contact us and ensure. This is a security measure to ensure that personal data is  not disclosed to any person who does not have the right to receive it. 

9.4 We try to respond to all legitimate requests within one month. Occasionally it may take  us longer than a month if your request is particularly complex or you have made a  number of requests. In this case, we will notify you and keep you updated.  

Schedule 1: Personal Data 

 Part 1: Types of personal data 

Contact data 

Billing address, delivery address, email address and telephone  number

Financial data 

Bank account and payment card details

Identity data 

First name, maiden name, last name, username or similar  identifier.

Marketing and  communication  data 

Your preferences in receiving marketing from us.

Profile data 

Your username and password, orders made by you, your preferences, and feedback.

Technical data 

Internet protocol (IP) address, your login data, browser type and  version, time zone setting and location, browser plug-in types and  versions, operating system and platform and other technology on  the devices you use to access our website



Details about payments to and from you and other details of  products and services you have purchased from us.

 Part 2: Lawful basis for processing and processing activities  

The lawful basis upon which we may rely on to process your personal data are: 


You have given your express consent for us to process your personal  data for a specific purpose


The processing is necessary for us to perform our contractual obligations  with you under our contract, or because you have asked us to take  specific steps before entering into a contract with you



The processing is necessary for us to comply with legal or regulatory  obligation.

legitimate  interests

The processing is necessary for our or a third party’s legitimate interest  e.g. in order for us to provide the best service to you via our website.  Before we process your personal data on this basis we make sure we  consider and balance any potential impact on you, and we will not use  your personal data on this basis where such impact outweighs our  interest

Set out below are specific details of the processing activities we undertake with your personal  data and the lawful basis for doing this.


Type of data 

Lawful basis for processing 

To register you as a  new customer

Identity &  contact

To perform our contract with you

To arrange, process  and deliver your order,  manage payments,  fees and charges and  debt recovery

Identity, contact,  financial,  

transaction and  marketing &  communications

(i) To perform our contract with you; 

(ii) As necessary for our legitimate  interest in recovering debts due to us.

To manage our  relationship with you,  notifying you about  changes to our Terms  or Privacy Policy and  ask you to leave a  review.

Identity, contact,  profile &  marketing &  communications

(i) To perform our contract with you  

(ii) As necessary to comply with a legal  obligation 

(iii) As necessary for our legitimate  interests in keeping our records updated  and analysing how customers use our  products/services.

To administer and  protect our business  and this website  (including troubleshooting, data  analysis, testing, system maintenance,  support, reporting and  hosting of data) 

Identity, contact  & technical

(i) As necessary for our legitimate  interests in running our business,  provision of administration and IT  services, network security, to prevent  fraud and in the context of a business  reorganisation or group restructuring exercise.

(ii) As necessary to comply with any legal  obligations


To deliver relevant  website  

content/advertisements  to you and measure or  understand the  effectiveness of our  advertising 

Identity, contact,  profile, usage,  marketing &  communications  & technical 

As necessary for our legitimate interests in studying how customers use our  products/services, to develop them, to  grow our business and to inform our  marketing strategy

To use data analytics to  improve our website,  products/services,  

marketing, customer  relationships and  experiences

Technical &  usage 

As necessary for our legitimate interests  to define types of customers for our  products and services, to keep our  website updated and relevant, to develop  our business and to inform our marketing  strategy

To make suggestions  and recommendations  to you about goods or  services that may be of  interest to you,  including promotional  offers

Identity, contact,  technical, usage  & profile 

As necessary for our legitimate interests  to develop our products/services and  grow our business

Part 3: Your legal rights 

You have the following legal rights in relation to your personal data:

Access your  data

You can ask for access to and a copy of your personal data and  can check we are lawfully processing it


You can ask us to correct any incomplete or inaccurate personal  data we hold about you


You can ask us to delete or remove your personal data where: (a) There is no good reason for us continuing to process it; 

(b) You have successfully exercised your right to object (see  below); 

(c) We may have processed your information unlawfully; or  

(d) We are required to erase your personal data to comply with  local law.  

(e) We may not always be able to comply with your request for  specific legal reasons, which will be notified to you at the time of  your request


You can object to the processing of your personal data where: 

(a) Where we are relying on our legitimate interest (or those of a  third party) as the basis for processing your personal data, if you feel it impacts on your fundamental rights and freedoms; 

(b) Where we are processing your personal data for direct marketing purposes. 

(c) In some cases, we may demonstrate that we have  compelling legitimate grounds to process your information which  override your rights and freedoms, and, in such circumstances, we  can continue to process your persona data for such purposes




You can ask us to us to suspend or restrict the processing of your  personal data, if: 

(a) You want us to establish the accuracy of your personal data; 

(b) Our use of your personal data is unlawful, but you do not  want us to erase it; 

(c) You need us to hold your personal data (where we no longer  require it) as you need it to establish, exercise or defend legal  claims; or 

(d) You have objected to our use of your personal data, but we  need to verify whether we have overriding legitimate grounds to use  it

Request a  


You can request a transfer of your personal data which is held in  an automated manner and which you provided your consent for us  to process such personal data or which we need to process to  perform our contact with you, to you or a third party. We will provide  your personal data in a structured, commonly used, machine readable format

Withdraw your  consent

You can withdraw your consent at any time (where we are relying  on consent to process your personal data). This does not affect the  lawfulness of any processing carried out before you withdraw your  consent

 Part 4: Third Parties



Acting as processors or controllers based in the EEA but also  around the world who provide business services and IT and system  administration services.



Acting as processors or joint controllers, including lawyers,  bankers, auditors and insurers based in the United Kingdom who  provide consultancy, banking, legal, insurance and accounting  services

HM Revenue &  Customs,  

regulators and  other  


Acting as processors or joint controllers based in the EEA who  require reporting of processing activities in certain circumstances

Third parties 

Third parties whom we may choose to sell, transfer, or merge parts  of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our  business, then the new owners may use your personal data in the  same way as set out in this Privacy Policy


 Part 5: Glossary



Information such as statistical or demographic data which may be  derived from personal data, but which cannot by itself identify a  data subject


A body that determines the purposes and means of processing  personal data

Data subject 

An individual living person identified by personal data (which will  generally be you)

Personal data 

Information identifying a data subject from that data alone or with  other data we may hold but it does not include anonymised or  aggregated data


A body that is responsible for processing personal data on behalf  of a controller


categories of  

personal data

Information about race, ethnicity political opinions, religious or  philosophical beliefs, trade union membership, health, genetic,  biometric data, sex life, sexual orientation.


Information Commissioner’s Office, the UK’s supervisory authority  for data protection issues

  1. Changes to this Policy 

10.1 AJB Couriers LTD reserves the right to change this Privacy Policy as we may deem  necessary from time to time or as may be required by law. Any changes will be immediately  posted on the Web Site and you are deemed to have accepted the terms of the Policy on your  first use of the Web Site following the alterations. 

  1. Cookies 

11.1 Cookies are small text files that are used to store small pieces of information. They are  stored on your device when the website is loaded on your browser. These cookies help us  make the website function properly, make it more secure, provide better user experience, and  understand how the website performs and to analyse what works and where it needs  improvement. 

11.2 AJB Couriers LTD may set and access Cookies on your computer. First-party  Cookies that may be placed on your computer are detailed in Schedule 2 [and third-party  Cookies that may be placed on your computer are detailed in Schedule 2]. [All Cookies used  by the Web Site are used in accordance with the provisions of the Privacy and Electronic  Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic  Communications (EC Directive) (Amendment) Regulations 2011.] AJB Couriers LTD has  carefully chosen these Cookies and uses them to facilitate certain functions and features of  the Web Site. [We also use Cookies for analytics purposes. These Cookies track your  movements and activities on the Web Site and are designed to give us a better understanding  of our users, thus enabling us to improve the Web Site and our services.] 

11.3 [Before the Web Site sets Cookies on your computer, you will be presented with a pop-up requesting your consent to set those Cookies. [None of the Cookies set by the Web  Site jeopardise your privacy in any way and no personal data is collected.] By giving your  consent to the setting of our Cookies you are enabling us to provide the best possible  experience and service to you through our Web Site. If you wish to deny your consent to the  placing of Cookies, certain features of the Web Site may not function fully or as intended.] 

11.4 [Certain features of the Web Site depend upon Cookies to function and are deemed,  within the law, to be strictly necessary. These Cookies are detailed in Schedule 2A. You will  not be asked for your consent to place these Cookies however you may still disable cookies  via your web browser’s settings, as set out in sub-Clause 11.4.] 

11.5 You can choose to enable or disable Cookies in your web browser. By default, your  browser will accept Cookies, however this can be altered. For further details please consult  the help menu in your browser. Disabling Cookies may prevent you from using the full range  of Services available on the Web Site. 

11.6 You may delete Cookies at any time however you may lose any information that  enables you to access the Web Site more quickly. 

11.7 [The Web Site uses the third-party Cookies detailed in Schedule 3 for the purposes  described therein. These Cookies are not integral to the services provided by the Web Site to  you and may be blocked at your choosing via your internet browser’s privacy settings or via  your response to the request for consent detailed in sub-Clause 11.2.] 

11.8 It is recommended that you ensure that your internet browser is up-to-date and that  you consult the help and guidance provided by the developer of your browser if you are unsure  as to how to adjust your privacy settings.

Schedule 2: First-Party Cookies 

Name of Cookie 




Schedule 2A: Strictly Necessary Cookies 

Name of Cookie 



Stores the user’s cookie consent state for the current domain.

elementor Used in context with the website’s WordPress theme. The cookie allows the website owner to implement or change the website’s content in real-time.
real_cookie_banner-testStores the user’s cookie consent state for the current domain.

Schedule 3: Third-Party Cookies

Name of Cookie 

Name of Provider